Refund Policy
Understanding your rights and our commitment to fair refund practices for all Zariosplat services and educational programs
Refund Eligibility Criteria
At Zariosplat, we believe in providing exceptional value through our web accessibility services and educational programs. Our refund policy reflects this commitment while establishing clear guidelines for both parties.
Refunds are available within 30 days of purchase for digital products and services, provided specific conditions are met. For consulting services, refunds must be requested before 25% of the contracted work has been completed. Educational program refunds follow a tiered structure based on course completion percentage.
Quick Refund Guidelines
Most refund requests are processed within 3-5 business days. We require documentation of the issue and a brief explanation of why our service didn't meet your expectations. Our goal is to resolve concerns promptly and fairly.
Submit Refund Request
Contact our support team within the eligible timeframe with your order details and reason for refund. Include any relevant documentation or screenshots that support your request.
Request Review Process
Our team reviews your request within 24 hours, evaluating eligibility criteria and gathering necessary information. We may contact you for additional details during this phase.
Approval and Processing
Once approved, refunds are processed back to your original payment method. Processing times vary by payment provider but typically complete within 5-10 business days.
Refund Scenarios and Conditions
Different types of services and products have specific refund conditions. We've designed these policies to be fair while protecting the integrity of our educational and consulting services.
Educational Courses
Full refund available if less than 15% of course content has been accessed within 30 days of purchase. Partial refunds may apply for courses with 15-30% completion, calculated on remaining content value.
Consulting Services
Refunds available before project commencement or within first 25% of contracted hours. Unused retainer amounts are fully refundable upon request with 48-hour notice.
Digital Tools & Resources
30-day money-back guarantee on all digital products and software tools. Must demonstrate technical issues that prevent normal usage or significant deviation from advertised functionality.
Payment Processing and Timelines
We process refunds through the same payment method used for the original purchase. This ensures security and simplifies the refund process for our customers.
Credit card refunds typically appear within 5-10 business days, depending on your bank's processing schedule. PayPal refunds are usually immediate, while bank transfers may take 7-14 business days to complete. We provide confirmation emails with tracking information for all processed refunds.
For international transactions, additional processing time may be required due to currency conversion and international banking procedures. We work closely with payment processors to minimize delays and keep you informed throughout the process.
Important Refund Considerations
Refunds cannot be processed for services that have been fully delivered and accepted, courses completed beyond our refund thresholds, or custom consulting work that has been implemented. We encourage customers to reach out with concerns before requesting refunds, as we often can resolve issues through alternative solutions or service adjustments.
Exceptions and Special Circumstances
While our standard refund policy covers most situations, we understand that exceptional circumstances sometimes arise. Technical issues on our end, significant service disruptions, or major changes to advertised features may qualify for special consideration beyond our standard timelines.
Custom development work, personalized consulting sessions that have been delivered, and third-party integrations are generally non-refundable once completed. However, we evaluate each situation individually and may offer credits toward future services or alternative resolutions when appropriate.
Subscription services can be cancelled at any time, with refunds prorated based on unused time remaining in the billing cycle. Annual subscriptions cancelled within the first 30 days receive full refunds, while later cancellations receive prorated refunds for unused months.
Need to Request a Refund?
- Email: support@Zariosplat.com
- Phone: +351 262 925 010
- Address: R. Tomás de Araújo Costa 13, 2825-043 Caparica, Portugal
- Response Time: Within 24 hours